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FAQs

Here is a list of Frequently Asked Questions concerning dining on campus. If you don't find the answer to your question, please send us an email to Bogdan-Gerald@aramark.com and we'll get back to you as soon as possible.

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Meal Plans

What are Flex Dollars and how are they different from Dining Dollars?

Flex Dollars are similar to Dining Dollars and may be redeemed at any Dining Service location as well as the Barnes & Noble bookstore. Important Note: When all Dining Dollars are spent from your account, your Flex Dollars will begin to be used in the Dining Service outlets. This will not happen until all Dining Dollars are exhausted from your account. Dining Dollars are funds added directly to your Wilkes University ID card. Dining Dollars may be used at any dining outlet on campus, including Henry’s Food Court, Rifkin Café, the Stark Cart and Colonel Gambini's Cafe.

Does my tuition bill include the price of the meal plan?

Yes, Room & Board charges are listed separately from tuition charges on your invoice.

If paying through touchnet (web payment gateway), can the dining service plans be added to the payment plan, and how do I go about it?

Meal plans are automatically added to the payment plans when the charge is added to your bill. Your bill will be automatically adjusted for the next payment that is due and withheld from your cash account or charged to your credit card.

Do I have to have a meal plan?

ALL resident students MUST choose one of the Colonel Meal Plans. Commuter and off-campus students are not required to have a meal plan, but may chose any of the Colonel or Commuter plans.

Can I choose any plan that I want?

All first-time freshmen students residing on campus MUST choose the Gold or Gold Plus Plan only. All sophomore residents are required to choose one of our resident meal plans, excluding the Senior Value Plan. Any Resident Senior (students who have completed at least 90 credits or more by the first day of class) can choose the Senior Value Plan, if desired. All other students may choose a plan most suited to their individual needs.

What is the senior value plan?

This plan is available only to Resident Seniors (students who have completed at least 90 credits or more by the first day of class and reside in on-campus housing). The plan includes 100 meals (usable at any time in Henry’s Café) plus $300 in Dining Dollars and $75 in Flex Dollars per semester. Any unused meals or dollars from the Fall semester will carry over to the Spring Semester. A new Senior Value Plan will also be added in Spring (e.g. if you have 20 meals and $25 dining dollars left from fall, you will have 120 meals and $325 dining dollars in the Spring). Unused meals and/or dollars are non-refundable.

Can I change my meal plan selection?

No meal plan changes are permitted after June 1, or once your contract is received by Student Services. You may make a change for the Spring Semester during the Dining Plan Change Period of September 15 through October 31. All requests to change meal plans must be made in writing. Please send requests to studentmeals@wilkes.edu.

What plans are offered to commuters?

Commuter students may use the Colonel plans offered to resident students, add only Dining Dollars to their account or choose a Commuter Meal Plans.

Where can I get a dining plan contract?

All meal plans are available for purchase on the MyWilkes Portal page under the Student Services Tab.

What are Dining and Flex dollars?

Dining Dollars are funds added directly to your Wilkes University ID card. Dining Dollars may be used at any dining outlet on campus, including Henry’s Food Court, Rifkin Café, the Stark Cart and Colonel Gambini's Cafe.

Flex Dollars are similar to Dining Dollars and may be redeemed at any Dining Service location as well as the Barnes & Noble bookstore.

Important Note: When all Dining Dollars are spent from your account, your Flex Dollars will begin to be used in the Dining Service outlets. This will not happen until all Dining Dollars are exhausted from your account.

If all of the Dining/Flex dollars are not used at the end of the semester, can they be carried over to the next semester?

Unused Dining/Flex Dollars will be carried over from the Fall semester to the Spring semester, but are not carried over to the next academic year. At the end of the Spring Semester all unused Dining/Flex dollars will be eliminated.

How do I add Dining/Flex dollars to my Wilkes ID account?

Dining/Flex Dollars are available for purchase on the MyWilkes Portal. The added funds will be available for use as soon as they appear on the account.

How do we keep track of the amount of Dining/Flex dollars I have left?

Any Dining Service cashier will be able to tell you what your current balance is, or you may call the office of Campus Support Services at (570) 408-2FIX.

What is Cash Equivalency and where can I use it?

Cash Equivalency is a cash amount that is credited towards the purchase of food items in Rifkin Food Court and Greens To Go. A “meal” is deducted from your meal plan balance and a cash equivalent value is applied toward the total cost of items purchased. Any outstanding balance can be paid for with Dining or Flex Dollars, cash or credit. Students may use one swipe during each of the following periods:

Breakfast Swipe: $4.93

Lunch & Dinner Swipe:$6.23

Account

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Why do I have to create an account in order to check out?

For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.

How do I create an account?

Click the "Login" button, and then on the login page click the "create a new account" link.

How do I find more about Nutritional Information?

Use our Comparison Box and Nutritional Calculator to get the most out of your eating decisions. Select products from the Menu section and use one of the options below to get accurate comparisons and information about your choices. 

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.